Last Update: 25-06-2026
Effective Date: 01-06-2026
These Terms and Conditions (“Terms”) govern your access to and use of the ArogyaOS platform, including the website at arogyaos.in, the web application, the mobile application, the WhatsApp Business integration, the AROGYAOS AI assistant, and all related services (collectively, the “Platform”).
The Platform is owned and operated by ArogyaOS (“Company”, “we”, “us”, “our”), having its registered office at Bhilai, Chhattisgarh, India.
By accessing or using the Platform, you (“User”, “Lab”, “Client”, “you”) agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Platform.
These Terms constitute a legally binding agreement under the Information Technology Act, 2000 and the Indian Contract Act, 1872.
2.1 Eligible Users
The Platform is designed for:
2.2 Minimum Requirements
By agreeing to these Terms, you confirm that:
2.3 Registration
You must create an account to access the full features of the Platform. You agree to provide accurate, complete, and current information during registration and to update this information promptly if it changes
3.1 Laboratory Management
Billing and invoice management, test workflow tracking (Booked → Sample Collected → Result Ready → Approved), sample collection management, patient registration and records, appointment management, and report generation.
3.2 WhatsApp Business Integrations
Patient self-registration via WhatsApp Business API, automated report delivery to patients, AI-generated audio test reports via WhatsApp, one-click bill sharing, and internal staff communication system. These features operate through the WhatsApp Business API and are subject to WhatsApp’s own terms of service in addition to these Terms.
3.3 AROGYAOS AI
An AI-powered business intelligence assistant that responds to natural language queries about your lab’s operational and financial data. AROGYAOS AI uses your lab’s live data to generate responses. All outputs are informational and do not constitute medical, clinical, legal, or financial advice.
3.4 Dashboard and Analytics
Real-time revenue visibility, department-wise analytics, income and expense tracking, and business performance reports.
3.5 Human Resource Management
Staff directory, attendance tracking, payroll calculation, leave management, and role-based access control.
3.6 ABDM Integration (In Progress)
ArogyaOS is currently pursuing certification under the Ayushman Bharat Digital Mission (ABDM). ABDM-related features will be made available to clients upon successful certification. We will notify all existing clients when these features are activated.
4.1 Trial Period
ArogyaOS offers a free trial period of 7 (seven) days from the date of account activation. No credit card or payment is required to begin the trial.
4.2 Trial Terms
During the trial period, you have access to the full feature set of ArogyaOS. We may configure your account as part of the setup service at no additional charge.
4.3 Conversion
At the end of the trial period, you may choose to subscribe to a paid plan. If you do not subscribe, your account will be deactivated and your data will be retained for 30 days before permanent deletion, giving you sufficient time to export your records.
4.4 Trial Limitations
We reserve the right to modify, limit, or terminate trial access at our discretion, with reasonable prior notice where possible.
5.1 Subscription Plans
ArogyaOS offers various subscription plans. Pricing, features, and billing cycles for each plan are as specified on our pricing page at arogyaos.in/pricing, which may be updated from time to time.
5.2 Payment
All payments are processed in Indian Rupees (INR). You are responsible for paying all fees associated with your chosen plan on the due date. Taxes, including applicable GST, will be added to the subscription fee as required by Indian law.
5.3 Late Payment
We reserve the right to suspend access to the Platform if payment is not received within 7 days of the due date. Suspension does not result in data deletion — your data remains intact and access is restored upon payment.
5.4 Refund Policy
Given the nature of SaaS services and the 7-day free trial provided, subscription fees are non-refundable once a billing cycle has commenced, except where required by applicable Indian law. If you believe a charge was made in error, please contact us at hello@arogyaos.in within 7 days of the charge.
5.5 Price Changes
We may change our subscription prices with 30 days’ advance written notice sent to the email address registered to your account. Continued use of the Platform after the effective date of a price change constitutes your acceptance of the new price.
6.1 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials. You must immediately notify us at hello@arogyaos.in if you suspect any unauthorised access to your account. We are not liable for any loss resulting from unauthorised use of your account that occurs before notification to us.
6.2 Accurate Information
You agree to maintain accurate lab information, patient records, staff information, and billing data within the Platform. ArogyaOS is a tool to help you manage your operations — the accuracy of data entered into the Platform is your sole responsibility.
6.3 Authorised Users
You are responsible for all users who access the Platform under your account. You must ensure all authorised users comply with these Terms and must promptly deactivate access for any staff member who leaves your organisation.
6.4 Prohibited Activities
You agree not to:
7.1 Your Role as Data Fiduciary
Under the Digital Personal Data Protection Act, 2023 (DPDPA), your diagnostic laboratory is the Data Fiduciary for patient personal data processed through ArogyaOS. ArogyaOS acts as a Data Processor on your behalf, processing data only as instructed by you and as necessary to provide the Platform’s services.
7.2 Patient Consent
You are responsible for obtaining all necessary consents from patients before entering their personal and health information into the Platform, including consent for:
7.3 Accuracy of Patient Records
You are responsible for the accuracy and completeness of all patient records entered into the Platform. ArogyaOS does not verify the medical accuracy of test results, diagnoses, or clinical information entered by your staff.
7.4 Not a Medical Device or Clinical Tool
ArogyaOS is a laboratory management and operational intelligence platform. It is not a medical device, diagnostic tool, or clinical decision support system as defined under applicable Indian law including the Medical Devices Rules, 2017. AROGYAOS AI responses do not constitute clinical advice and must never be used as the basis for medical decisions. All clinical decisions remain the sole responsibility of qualified medical professionals.
7.5 WhatsApp Patient Communications
When using the WhatsApp Business API features to communicate with patients, you are responsible for ensuring:
Sensitive health information is transmitted only to the intended recipient
8.1 DPDPA 2023 Compliance
ArogyaOS is committed to compliance with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, which became effective on November 13, 2025, and are being implemented on a phased schedule through May 2027. We will update our practices as new provisions come into force.
8.2 Data Processing Agreement
By accepting these Terms, you enter into a Data Processing Agreement with ArogyaOS pursuant to which:
8.3 Security Measures
ArogyaOS implements industry-standard security measures to protect data on the Platform, including encrypted storage, role-based access controls, audit logging, and regular security reviews. However, no system is 100% secure and we cannot guarantee absolute security against all threats.
8.4 Data Location
All data stored on the ArogyaOS Platform is hosted on cloud infrastructure within India or in compliance with applicable Indian data localisation requirements under the DPDPA and applicable sectoral regulations.
8.5 Third-Party Services
ArogyaOS integrates with third-party services including WhatsApp Business API (operated by Meta Platforms Inc.). Data shared with these third-party services is governed by their respective terms and privacy policies. We are not responsible for the independent data practices of third-party service providers, but we contractually require them to maintain appropriate data protection standards.
8.6 Breach Notification
In the event of a personal data breach affecting your data, ArogyaOS will notify you without undue delay upon becoming aware of the breach. You are responsible for notifying the Data Protection Board of India and affected patients as required under the DPDPA.
8.7 Privacy Policy
Our Privacy Policy, available at arogyaos.in/privacy, is incorporated into these Terms by reference and provides further detail on how we collect, use, store, and protect your data and patient data.
9.1 Our Intellectual Property
All intellectual property rights in the Platform, including but not limited to the software, design, user interface, AROGYAOS AI model and outputs, trademarks, logos, trade names (including “ArogyaOS”, “AROGYAOS AI”, “DiagnosticOS”, “Born from a missing report”), and all content created by ArogyaOS, are owned by or licensed to the Company. Nothing in these Terms grants you any rights in our intellectual property except the limited right to use the Platform as expressly set out in these Terms.
9.2 Your Data
You retain all ownership rights in the data you upload or create on the Platform, including patient records, billing data, staff information, and test results. You grant ArogyaOS a limited, non-exclusive, royalty-free licence to process this data solely for the purpose of providing the Platform’s services to you and for no other purpose.
9.3 Feedback
If you provide us with suggestions, feedback, ideas, or recommendations about the Platform, you grant us a royalty-free, worldwide, perpetual licence to use such feedback without restriction or compensation to you. We are under no obligation to act on any feedback provided.
9.4 Restrictions
You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any part of the Platform or our intellectual property without our prior written permission.
10.1 Mutual Confidentiality
Both parties agree to keep confidential all non-public, proprietary information received from the other party in connection with the use of the Platform. This includes your business information, patient data, pricing arrangements, and our technology, business processes, and roadmap.
10.2 Standard of Care
Each party shall protect the other’s confidential information with at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care.
10.3 Exceptions
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to the confidential information; or (d) is required to be disclosed by law, regulation, or court order — in which case the disclosing party will provide prompt notice to the other party where permitted by law.
11.1 Service Availability
We aim to maintain high availability of the Platform and work to minimise downtime. However, we do not guarantee uninterrupted access. The Platform may be unavailable due to scheduled maintenance, technical issues, third-party service failures, or circumstances beyond our reasonable control.
11.2 Scheduled Maintenance
We will provide advance notice of scheduled maintenance that may significantly affect Platform availability. We endeavour to schedule maintenance during off-peak hours (typically between 1:00 AM and 5:00 AM IST) and to minimise disruption.
11.3 No SLA Guarantee for Free Trial
Service level commitments, if any, apply only to paid subscription plans. Trial accounts do not carry any uptime or availability guarantee.
12.1 General Limitation
To the maximum extent permitted by applicable Indian law, ArogyaOS’s total liability to you for any and all claims arising under or in connection with these Terms or your use of the Platform shall not exceed the total amount you have paid to ArogyaOS in the 3 (three) months immediately preceding the event giving rise to the claim.
12.2 Exclusion of Consequential Damages
To the maximum extent permitted by law, ArogyaOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profit, loss of data, loss of revenue, loss of business, loss of goodwill, or business interruption, even if ArogyaOS has been advised of the possibility of such damages.
12.3 Clinical and Medical Decisions
ArogyaOS expressly disclaims all liability for any harm, injury, loss, or damage of any nature arising from medical or clinical decisions made by healthcare professionals, patients, or any other persons based on information, test results, or AI-generated outputs from the Platform. All clinical decisions are the sole and absolute responsibility of qualified medical practitioners.
12.4 WhatsApp and Third-Party Services
ArogyaOS is not liable for failures, delays, errors, or unavailability of the WhatsApp Business API, Meta platforms, or any other third-party service integrated with the Platform, as these are outside our reasonable control.
12.5 Data Entry Errors
ArogyaOS is not responsible for errors, losses, or consequences of any kind arising from incorrect, incomplete, or unauthorised data entered into the Platform by your staff or representatives.
You agree to indemnify, defend, and hold harmless ArogyaOS, its directors, officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
14.1 Termination by You
You may terminate your account at any time by contacting us at hello@arogyaos.in. Termination does not entitle you to a refund of any prepaid subscription fees for the current billing cycle. We recommend exporting all your data before requesting termination.
14.2 Termination by ArogyaOS
We may suspend or terminate your access to the Platform, with or without notice, if:
You become insolvent, bankrupt, or enter into a formal insolvency process
14.3 Effect of Termination
Upon termination for any reason, your right to access and use the Platform immediately ceases. You may export your data before or immediately following termination. Following the post-termination data retention period of 30 days, all your data will be permanently and irreversibly deleted from our systems. ArogyaOS will not be liable for any loss resulting from deletion of data after this period.
14.4 Survival
The following sections survive termination of these Terms and remain in full force: Sections 7 (Patient Data), 8 (Data Protection), 9 (Intellectual Property), 10 (Confidentiality), 12 (Limitation of Liability), 13 (Indemnification), 16 (Governing Law), and 18 (Miscellaneous).
15.1 Platform Changes
We reserve the right to modify, update, enhance, add, or remove features of the Platform at any time. We will provide reasonable advance notice of material changes that may significantly affect your use of the Platform.
15.2 Changes to Terms
We may update these Terms from time to time to reflect changes in law, our services, or our business practices. We will notify you of material changes by email to your registered address or by a prominent notice within the Platform at least 15 days before the changes take effect. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Platform and may terminate your account.
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
16.2 Jurisdiction
Subject to the arbitration clause in Section 16.4, any disputes arising under or in connection with these Terms that are not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts at Bilaspur, Chhattisgarh, India.
16.3 Dispute Resolution Process
Before initiating any legal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation. Either party may initiate this process by sending a written notice to the other describing the dispute in reasonable detail. If the dispute is not resolved within 30 days of the notice date (or such longer period as both parties may agree in writing), either party may pursue legal remedies as provided in these Terms.
16.4 Arbitration
At the election of either party, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, may be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time. The place of arbitration shall be Bilaspur, Chhattisgarh, India. The language of arbitration shall be English. The arbitral tribunal shall consist of a sole arbitrator mutually appointed by both parties, or in the absence of agreement, appointed in accordance with the said Act. The arbitral award shall be final and binding on both parties.
ArogyaOS shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of God, floods, fire, earthquakes, epidemics or pandemics, acts of government or regulatory authorities, war, terrorism, civil unrest, strikes, labour disputes, internet or telecommunications infrastructure failures, power outages, third-party service failures (including WhatsApp/Meta platform outages), or cyberattacks.
We will notify you as soon as reasonably practicable of any force majeure event affecting our ability to perform our obligations and will make reasonable efforts to resume performance as soon as possible.
18.1 Entire Agreement
These Terms, together with our Privacy Policy (arogyaos.in/privacy) and any applicable subscription agreement or order form, constitute the entire agreement between you and ArogyaOS regarding your use of the Platform and supersede all prior and contemporaneous agreements, representations, and understandings.
18.2 Severability
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
18.3 Waiver
No failure or delay by ArogyaOS to exercise any right or remedy under these Terms shall constitute a waiver of that right or remedy. No waiver shall be effective unless made in writing and signed by an authorised representative of ArogyaOS.
18.4 Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without our prior written consent. ArogyaOS may assign these Terms in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our business assets, with reasonable notice to you.
18.5 Notices
All notices from ArogyaOS to you will be sent to the email address associated with your account. You are responsible for keeping your registered email address current. Notices from you to ArogyaOS regarding legal matters should be sent by email to hello@arogyaos.in with the subject line “Legal Notice”, or by registered post to our registered address in Bhilai, Chhattisgarh.
18.6 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and ArogyaOS. Both parties are independent contractors.
18.7 Language
These Terms are written in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.
For any questions, concerns, or notices regarding these Terms, please contact us through any of the following:
|
Company Name |
ArogyaOS |
|
Registered Address |
Bhilai, Chhattisgarh, India |
|
|
|
|
|
|
|
Website |
|
|
Data Protection Queries |
hello@arogyaos.in (Subject: Data Protection Query) |
|
Legal Notices |
hello@arogyaos.in (Subject: Legal Notice) |