1.  The 7-Day Free Trial

ArogyaOS provides a 7-day free trial to all new customers. During this trial:

• You have access to the complete ArogyaOS feature set — no locked features
• No credit card or payment information is required
• We personally configure the platform for your lab at no charge
• You can cancel at any time during the trial with no obligation and no questions asked
• No charges are incurred at any point during the 7-day trial period

 

2.  Subscription Payment Terms

2.1  When Charges Begin

Charges begin only after the 7-day free trial period ends AND you actively choose to subscribe to a paid plan. You will receive a clear confirmation of the charge amount and date before any payment is processed.

2.2  Billing Cycle

ArogyaOS offers the following billing options:

Plan Type	Billing Frequency
Monthly	Charged every 30 days from subscription date
Annual	Charged once per year from subscription date

 

2.3  Payment Methods

ArogyaOS accepts payment via UPI, debit/credit card, net banking, and other methods as made available from time to time. All payments are processed in Indian Rupees (INR) inclusive of applicable GST at 18%.

2.4  GST Invoice

A GST-compliant tax invoice is generated automatically within 24 hours of each successful payment and sent to your registered email address. Your GST number, if provided at registration, will be included on all invoices.

3.  When You Are Eligible for a Refund

ArogyaOS will issue refunds in the following clearly defined situations:

3.1  Billing Error or Accidental Charge

If you are charged incorrectly due to a technical error, duplicate charge, or billing mistake on our part, you are entitled to a full refund of the erroneous amount.

• Report the error within 7 days of the charge to hello@arogyaos.in with subject line: Billing Error
• We will investigate and confirm the error within 48 hours
• Refund will be processed within 7 working days of confirmation

 

3.2  Service Not as Described — Material Feature Failure

If a feature that was explicitly described to you as available on your subscribed plan is not functioning as described, and we are unable to resolve the issue within 7 business days of your report, you are eligible for a full refund.

• Must be reported within 30 days of subscription start
• Must be a material feature failure — not a minor bug or UI preference
• We will first attempt to resolve the issue before issuing a refund
• Refund will be issued after confirming the failure cannot be resolved

 

3.3  Extended Unplanned Downtime

If the ArogyaOS Platform is unavailable for more than 24 consecutive hours due to an unplanned outage caused by our infrastructure (excluding force majeure events and third-party service failures), you are eligible for a pro-rated credit for the affected period.

• Credit will be applied to your next billing cycle
• Calculated as: (hours of downtime / hours in billing cycle) x monthly fee
• Credits are not transferable and cannot be converted to cash

 

3.4  Failed / Failed-and-Reversed Transaction

If your payment is debited from your account but is not credited to ArogyaOS (a failed transaction), you are entitled to a full refund of the debited amount:

• Per RBI guidelines, failed electronic transaction refunds must be credited within T+5 business days (T = transaction date)
• Contact your bank and us simultaneously if this occurs
• We will coordinate with the payment gateway to expedite reversal
• If refund is delayed beyond T+5 days, you are entitled to compensation from the payment gateway as per RBI guidelines

 

4.  When Refunds Are Not Provided

The following situations do not qualify for a refund. We are transparent about this so there are no surprises:

Situation	Reason
Change of mind after subscription begins	The 7-day free trial provides full evaluation opportunity before any charge
Unused days in a billing cycle	Subscription is for the period, not per-use. Cancel before renewal to avoid the next cycle.
Annual plan cancellation after 30 days	Annual plans are discounted precisely because of the commitment period
Failure to cancel before auto-renewal	You receive email reminders before every renewal. Responsibility lies with the subscriber.
Dissatisfaction with AI-generated outputs	AROGYAOS AI is a tool — outputs are informational. Subjective dissatisfaction is not a billing defect.
Staff not using the platform	Non-utilisation is not a service failure. The platform is available — utilisation is the lab’s responsibility.
Competitor offering lower price	Price comparison is not a ground for refund under Indian consumer law for SaaS services.
Force majeure events	Disruptions caused by internet outages, government actions, Meta/WhatsApp outages, etc.

5.  How to Cancel Your Subscription

5.1  Cancellation Process

You can cancel your ArogyaOS subscription at any time by:

1. Emailing contact@arogyaos.in with subject line: Cancellation Request
2. Including your registered lab name, account email, and reason for cancellation (optional)
3. We will confirm receipt within 24 hours and process cancellation within 2 working days
4. You will receive a cancellation confirmation email with the effective date

 

5.2  What Happens After Cancellation

Timeline	What Happens
Immediately	Your cancellation request is logged and confirmed
Until end of current billing period	You retain full access to the Platform
At billing period end	Account access is suspended. No further charges.
30 days after access suspension	Complete and permanent data deletion from all systems
Before data deletion	You can request a full data export at no charge

 

IMPORTANT: Export your data before cancellation. Once the 30-day post-suspension window closes, all data is permanently deleted and cannot be recovered.

 

5.3  Cancellation During Free Trial

If you cancel during the 7-day free trial period, your account is immediately deactivated and no charge is ever made. Your trial data is deleted within 7 days of cancellation.

5.4  Auto-Renewal Cancellation Deadline

To avoid being charged for the next billing cycle, your cancellation request must be received and confirmed by ArogyaOS at least 24 hours before your next billing date. We send reminders 5 days (monthly) and 14 days (annual) before renewal.

6.  How to Request a Refund

6.1  Step-by-Step Process

1. Email hello@arogyaos.in with subject line: Refund Request
2. Include: your registered lab name, account email, amount charged, date of charge, transaction ID (from your invoice or bank statement), and reason for refund request
3. We will acknowledge your request within 48 hours as required by Consumer Protection Act 2019
4. We will investigate and communicate our decision within 7 working days
5. If approved, refund will be initiated within 2 working days of approval

 

6.2  Refund Timelines

Refund Type	Processing Time
Billing error / accidental charge	2 working days after confirmation
Service failure refund	2 working days after approval
Failed transaction reversal	T+5 business days from transaction date
Downtime credit	Applied to next billing cycle

 

6.3  Refund Method

Refunds are credited to the original payment method used for the purchase — UPI account, bank account, or credit/debit card. We do not issue refunds via a different payment method without your explicit consent. GST adjustments on refunds will be handled in accordance with applicable Indian tax law.

7.  Upgrading or Downgrading Your Plan

7.1  Upgrades

If you upgrade from a lower plan to a higher plan mid-cycle, you will be charged the pro-rated difference for the remaining days in the current billing cycle. The higher plan features become available immediately.

7.2  Downgrades

If you downgrade to a lower plan, the change takes effect at the start of your next billing cycle. You retain access to the higher plan features until the current cycle ends. No refund is issued for the current cycle.

8.  Grievance Officer and Dispute Resolution

In compliance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, ArogyaOS has designated a Grievance Officer to address customer complaints:

Grievance Officer Contact	Details
Email	contact@arogyaos.in
Subject Line	Billing Grievance / Refund Grievance
Acknowledgement	Within 48 hours of receipt
Resolution Target	Within 30 days of receipt (as mandated by Consumer Protection Act 2019)
Postal Address	ArogyaOS, Bhilai, Chhattisgarh, India

 

If your complaint is not resolved to your satisfaction within 30 days, you may:

• Approach the District Consumer Disputes Redressal Commission for claims up to ₹50 lakh
• File a complaint through the E-Daakhil portal (edaakhil.nic.in)
• Contact the National Consumer Helpline at 1800-11-4000 (toll free)
• Approach the State Consumer Commission for claims between ₹50 lakh and ₹2 crore
• Approach the National Consumer Commission for claims above ₹2 crore

 

9.  Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Material changes will be communicated to you via email at least 15 days before they take effect. Changes do not apply retroactively to payments already made — the policy in effect at the time of your payment applies to that payment.

10.  Contact Us

For all refund, cancellation, or billing queries:

Contact Method	Details
Email (Refund Request)	contact@arogyaos.in — Subject: Refund Request
Email (Cancellation)	contact@arogyaos.in — Subject: Cancellation Request
Email (Billing Query)	contact@arogyaos.in — Subject: Billing Query
WhatsApp	+91 9981700193
Website	arogyaos.in
Response Time	Acknowledge within 48 hours, resolve within 7–30 working days depending on type